FlexPath Support Resources and Getting Help
A complete guide to the support channels, self-service resources, and partner enablement materials available to FlexPath DXP clients and the internal setup and sales team.
Overview
FlexPath DXP provides a structured set of support resources designed to help dealers, partners, and internal team members get answers quickly, complete onboarding efficiently, and make the most of the VeriQual™ platform. Whether you need direct assistance, step-by-step documentation, or training with a subject matter expert, the options below outline where to go and what to expect.
Contacting FlexPath Support
For technical questions, account issues, or any situation requiring direct assistance, reach the FlexPath support team through the following channels:
- General Support Email: support@flexpathdxp.com
- Partner Program Liaison: Kacy Daugherty — kacy@flexpathdxp.com; 513-546-0013
If you have questions or would like personalized training, the support team is available to schedule dedicated time with a Subject Matter Expert. Contact support@flexpathdxp.com to arrange a session.
In-Portal Help Section
The FlexPath Portal includes a built-in Help section accessible directly from the left-hand navigation after login. This section provides access to FlexPath best practices, documentation, and additional resources without leaving the platform. It serves as a first stop for quick reference during daily operations.
If you require access to the portal and have not yet been provisioned, contact FlexPath Support or your account administrator before attempting to log in.
Self-Guided Documentation
FlexPath maintains a library of documentation to support self-service learning and platform configuration. Key documents include:
- FlexPath Portal Guide (Self-Guided): The primary how-to resource for portal navigation, lead management, and user administration. This walkthrough covers login instructions, leads management, lead scenarios, user permissions, and the Help section.
- User Guide + Best Practices: Provides additional operational context and recommended practices for lead sourcing, CRM setup, marketing alignment, team enablement, and analytics attribution. This document complements the Portal Guide.
- Onboarding Checklist: A structured checklist covering all required steps before go-live.
- Onboarding Requirements + SLA: Details the setup requirements and service level expectations for the implementation process.
Partner Enablement Resources
Partners, resellers, and agents have access to a dedicated set of resources to support sales activity, onboarding, and contracting. These materials are organized into the following categories:
| Category | Resource |
|---|---|
| Setup & Onboarding | Setup Intake Form, Onboarding Checklist, Onboarding Requirements + SLA |
| Sales Support | GPQ Demo, SVP Demo, SBP Demo, Shared Collateral Folder |
| Reseller Contracting | Reseller Pricing and Commission Structure, Cancellation Policy, FlexPath Dealer Terms and Conditions |
| Agent Resources | Agent Contract Intake Form, Agent Pricing and Commission Structure |
| Analytics & Attribution | GA4 Mapping Guide, UTM Parameter Guide |
All partner enablement materials are referenced in the FlexPath Partner Sales & Onboarding Playbook, which is distributed internally and serves as the central reference for the sales and setup teams.
Analytics & Attribution Support
To ensure consistent attribution and accurate reporting across campaigns, FlexPath provides dedicated documentation for Google Analytics 4 (GA4) configuration and UTM parameter usage:
- GA4 Mapping Guide — Covers event tracking setup aligned to FlexPath lead activity.
- UTM Parameter Guide — Defines UTM conventions for tracking campaign performance across channels.
These resources are referenced in the User Guide + Best Practices and are essential for dealers and marketing teams managing campaign attribution.
Training and Subject Matter Expert Sessions
FlexPath offers personalized training sessions for clients and partners who require deeper guidance on platform capabilities, lead interpretation, or workflow configuration. To schedule a session with a Subject Matter Expert, contact support@flexpathdxp.com.
Team enablement is a recommended best practice. Ensure all relevant team members have active portal logins, understand VeriQual™ data points, and are assigned the appropriate access level for their role before going live.
Portal Access Issues
FlexPath uses secure, email-based authentication — no username or password is required. If you experience access issues:
- Verify that your user account has been provisioned by an administrator.
- Check your email inbox for the secure access link sent at login.
- If the issue persists, contact FlexPath Support at support@flexpathdxp.com or reach out to your account administrator.
Tip: On a trusted device, select "Trust this device for 30 days" at login to reduce repeated verification prompts.
Summary
FlexPath DXP provides multiple pathways for support — from direct contact with the support team and Partner Program Liaison, to self-guided documentation, in-portal resources, and scheduled expert training. For most questions, the FlexPath Portal Guide and User Guide + Best Practices serve as the primary references. For anything requiring direct assistance or personalized guidance, contact support@flexpathdxp.com.